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From Quality to Business Excellence: A Systems Approach to Management, by Charles G. Cobb
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As the face of business continues to change, organizations are looking for new ways to remain competitive and profitable. Many businesses have succumb to the "program du jour" management trap, jumping from one management philosophy to the next looking for the ultimate solution. ISO 9000, Baldrige, Six Sigma…which is the best program for your company? From Quality to Business Excellence: A Systems Approach to Management demonstrates how these and other management philosophies compliment each other and form the basis for a new systems approach to management. By better understanding how these approaches all potentially fit together, managers will be able to use these tools more effectively in a much more integrated approach. From Quality to Business Excellence will show how to integrate a management approach using a variety of methods to bring the most out of your business.
Use From Quality to Business Excellence to help your organization:
- Shift from a narrow, compliance-orientation to Quality Management to a high-impact, continuous improvement orientation that drives business results
- Learn how to apply the right management tools to your situation
- Create your own high performance management system to last for decades
- Use Information Technology More Effectively to Drive Business Results
- Build in the capability to absorb new techniques as they emergeAvoid gut-wrenching (and costly) restarts to accommodate new methods and standards
- Sales Rank: #203924 in Books
- Brand: Brand: Amer Society for Quality
- Published on: 2003-02-01
- Original language: English
- Number of items: 1
- Dimensions: 9.50" h x 6.50" w x .75" l, 1.18 pounds
- Binding: Hardcover
- 250 pages
- Used Book in Good Condition
Most helpful customer reviews
0 of 0 people found the following review helpful.
Every Quality Library Needs A Copy
By Frank Voehl
Great Read, very thorough and very useful.
7 of 7 people found the following review helpful.
Well referenced, pragmatic, advice for business managers
By A Customer
At last an author who doesn't claim to have a silver bullet for management. But then again maybe he does. This book covers the complete range of management topics but manages to tie it all together in a systematic way. Cobb's practical advice is to apply the best of the management techniques available to appropriate situations in your business rather than trying to home in on the current management fad. This is the first book I've read that recommends taking a systems approach to management. It capitalizes on techniques used for years in the mature field of engineering and applies them to the management discipline. He teaches one to build a management system much the way you would engineer a physical system. Concepts are explained with lots of drawings and tables that make them easy to understand. This book has practical advice, real life examples, and is a svelte 250 pages including appendicies, endnotes and the index. I highly recommend this book.
7 of 7 people found the following review helpful.
An important addition to every managers bookcase
By Adrian W. Bishop
This is the first book I have read that gives real guidance to business owners and managers on the application of quality
standards and practices to genuinely improve their business operation and results. It does not concentrate on any one approach, but gives good, unbiased, advice on how to select and implement the most suitable quality management techniques that really add value. The author has done a good job researching his subject and has included some excellent case studies from well
known companies to support his argument. His conclusions are well thought out and his overall message clear.
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